Information Technology Services

Getting IT help

Students: contact Student IT.

Staff: get help two ways…

• Log a service desk request, or
• Telephone: +61 3 834 40888

Hours: 8am–6pm Mon–Fri
(excludes public holidays)

Check progress of a logged job

System status

• Dynamic Web Server (Norton)
• ISIS (Staff)
• ISIS (Student)
• ITSM Tools (Remedy - PC)
• ITSM Tools (Remedy - Web)

• Service status and announcements
  

Updated during hours of operation only.

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Information Technology Services provides a range of IT services and support to help you get your work done.

• About ITS
• Projects
• Sourcing
• Policies
• Process
  
• Forms

IT support at a glance

• Computers (Desktops and laptops)
  • Report computer problems
  • Buy a new computer
  • Request other hardware/IT services
    
  • Move your computer
• Email and calendar
  • Access your email on the web
  • Email account settings
  • Troubleshooting your Outlook connection
  • How to use your calendar
• IT security
  • Report an IT security incident
  • Report misuse of IT
  • Anti-virus software
    
  • View IT security alerts

• Software
  • Report software problems
  • Request new or upgraded software
  • View supported software
  • Standard Windows software
• Telephones and voice
  
  • Report phone problems
  • Using your telephone
  • Using your voicemail
  • Buy a mobile phone
• Printing
  • Report printer problems
  • Buy a new printer
  • Connecting to a network printer

• Accounts and passwords
  • Change your password
  • Reset your voicemail PIN
  • Activate your account
  • Choosing a good password
• Networks and Internet
  • Report network problems
  • Access network off campus (VPN)
  • Connect to wireless network
  • Access external websites (web proxy)
    
• Training and consulting
  
  • Themis training
    
  • CMS training
  • Consulting services

• University systems
  
  • Themis
  • Student Portal
  • LMS
  • ISIS
• Web
  • Publishing on the web
  • Moving to the Content Management System
  • Request a domain name
  • Request help with your website
• Facilities and teaching spaces
  • General student IT facilities
  • Teaching and research services for staff
  • Research Computing Services